IT Asset Lifecycle Manager

6 days ago

Dindigul, Tamil Nadu, India beBeeAsset Full time ₹ 60,00,000 - ₹ 80,00,000
Job Title: IT Asset Manager

We are seeking an experienced professional to manage and enhance the client's asset lifecycle and configuration management practices across global operations.

This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.

Responsibilities
  1. Engagement Management: Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
  2. Data Integrity: Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.
  3. CMDB Health Monitoring: Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
  4. Configuration Items: Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
  5. Process Documentation: Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
  6. Application Mapping: Create and enhance application maps using ServiceNow Service Mapping (good to have).
  7. Integration and Synchronization: Configure MID Servers for integrations and data synchronization (optional but desirable).
  8. Customization: Customize ServiceNow environments including scripting, automation, and module configuration.
  9. Reporting and Dashboards: Design and manage reports and dashboards to support decision-making and transparency.
  10. Continuous Improvement: Identify and implement opportunities for continuous service improvement.
  11. Audit and Verification: Define, improve, and manage periodic audit and verification processes for asset data.
Qualifications
  1. Experience: At least 3 years of experience in this field.
  2. ServiceNow Expertise: Strong expertise in ServiceNow HAM and CMDB modules.
  3. Operational Excellence: Proven ability to drive operational excellence in IT asset and configuration management.
  4. CMDB Architecture: Deep understanding of CMDB architecture, CI types, and dependency mapping.
  5. Data Integration: Experience handling large-scale data integration and reconciliation tasks.
  6. Documentation Skills: Excellent documentation and process design skills.
  7. Communication Skills: Strong communication and stakeholder management abilities across global teams.

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