Audio Visual Technician

4 days ago

Thoothukudi, Tamil Nadu, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000

As a Technical Support Specialist, you will play a pivotal role in delivering seamless remote conference room and audio-visual support to our clients. This includes managing and maintaining video conferencing, audio/visual, and webcasting technologies to ensure smooth operations for global meetings, events, and webcasts.

Main ResponsibilitiesService Delivery
  • You will be responsible for scheduling, modifying, and cancelling white glove conferences and webcasts.
  • Maintaining the associated service mailbox is also part of your duties.
  • Create and analyze performance metrics to enhance service delivery.
  • You will handle service tickets related to AV and webcasting technologies, ensuring timely resolution.
Technical Expertise
  • Ensure video endpoints are online and operational at all times.
  • You will manage incident response during active calls and webcasts, providing swift solutions.
  • Prepare and support webcast events, including creating event webpages and conducting dry runs.
  • Monitor live webcast events and troubleshoot issues as needed.
Team Collaboration
  • Collaborate with Product Engineers to resolve application issues.
  • Educate users on new and existing video technologies, enhancing their skills.
Qualifications
  • A minimum of 2 years of experience in AV support, video conferencing, and webcast management.
  • Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure is essential.
  • Strong analytical and problem-solving skills are required.
  • You should have excellent communication and customer service skills.
  • Prior experience with ticketing systems and documentation management is an asset.

Benefits include:

  • A competitive salary package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

For consideration, please submit your resume and cover letter.

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