A2P Messaging Support Specialist

2 weeks ago

Alleppey, Kerala, India beBeeMessaging Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking an experienced Messaging Support Specialist to join our team.

This is a full-time, remote role where you will be responsible for monitoring and maintaining network operations, managing and troubleshooting technical issues, ensuring network security, and providing technical support to clients.

About the job:

  • Location : Remote
  • Experience : 1-3 Years
  • Qualifications : Bachelor in Engineering

Preferred Area of Expertise:

  • A2P Messaging

Job Responsibility:

  • Manage day to day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting
  • New clients interconnect and interconnection testing

Key Responsibilities include:

  • Monitoring Disk Space, log files, Dumps/logs purging, application up-time
  • Capacity management and reporting in case of possible breach of capacity
  • Answer customer emails/calls and provide timely & high level of service
  • Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events
  • Head to Head testing/configuration with clients
  • Identify opportunities to improve processes and sponsor introducing system changes to improve efficiency
  • Maintain a good understanding of all NOC processes and implement them appropriately

Candidate Requirements:

  • Bachelor's degree in computer science, computer engineering, or a similar field
  • Minimum of 1 year experience in VOIP technologies, including familiarity with SIP and RTP protocols.
  • Minimum of 1 year experience in A2P SMS technologies, including familiarity with SMPP and TCP/IP protocols and proficiency in PCAP analysis.
  • Excellent troubleshooting skills
  • Ability to work flexible hours
  • Good written and verbal communication skills
  • Advanced project management skills
  • Ability to work well under pressure
  • Team player with strong interpersonal skills
  • Fluency in English

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