High-Level Technical Support Specialist

2 days ago

India beBeeTechnical Full time US$ 90,000 - US$ 1,45,000
Job Title: Technical Support Specialist

We are seeking a seasoned professional to deliver high-level technical support and ensure products meet customer expectations.

The ideal candidate should have strong analytical skills, be capable of diagnosing complex issues, and suggest effective alternatives.

  • Provide efficient customer service by leveraging in-depth knowledge of company products.
  • Collaborate with cross-functional teams to exceed customer service expectations, ensuring timely communication with customers regarding the status and resolution progress.
  • Troubleshoot installation and testing issues across various programming languages and build environments.
  • Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.
  • Collect customer feedback on features, bugs, and other areas of importance and deliver this information to our Product team.
Required Skills and Qualifications

• Minimum of 8 years of development experience in a customer-facing role with a software company.

• Fluency in written and spoken English.

• Flexibility working EU or US time zone.

Benefits

• Strong knowledge of Microsoft Windows operating systems (client and server).

• Strong knowledge of development technologies: .NET and C#.

• Experienced with scripting languages and network protocols.

• Knowledge with Test Automation, Mobile (Android) and Web Development testing methods.

• Basic understanding of C++/QT.

• Basic understanding of databases.

• Proficient in using JIRA for issue tracking.

Additional Requirements

• Hands-on experience with remote troubleshooting methods.

• Strong written, verbal, and presentation skills.

• Strong problem-solving and analytical skills.

• Capability to work independently and collaboratively within a team.

• Ability to multitask across multiple products within different technology platforms.

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