IT Service Delivery Expert

1 week ago


Hyderabad, Telangana, India beBeeSpecialist Full time ₹ 20,00,000 - ₹ 25,00,000
Job Description

As a Senior IT Service Operations Specialist, you will be responsible for providing advanced support for IT service operations, including help desk support, troubleshooting, and customer satisfaction.

  • Manage complex tickets, resolve issues, and ensure the smooth operation of IT services.
  • Monitor the IT infrastructure devices through SolarWinds monitoring tool, create tickets, troubleshoot & escalate to appropriate team till resolution.
  • Monitor the web applications through Uptrends. create tickets, troubleshoot & escalate to appropriate team till resolution.
  • First level of support in patch managements.
  • Responsible for ensuring incidents & service requests & changes are resolved within the agreed SLA's.

The ideal candidate should have 7+ years of experience in IT Infrastructure Support, good knowledge in windows operating systems, basic knowledge in any ITIL ticketing tool, and strong troubleshooting and root cause analysis skills.

Requirements
  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Good understanding of cloud technology such as AWS & Azure.
  • Knowledge on transformation, automation within NOC/ IT Monitoring.
  • Familiarity with observability concepts.

This is an excellent opportunity for individuals looking to advance their careers in IT service operations and make a significant impact on our organization's success.



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