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Customer Success Strategist
1 week ago
IGT Solutions is a Technology, Digital Services & BPM company committed to deliver innovation and business excellence for our clients across the globe.
Our MissionWe simplify complex customer interactions while delivering a seamless experience.
Our ExpertiseWe provide integrated BPM, Technology and Digital Services & Solutions for clients across industries.
With a global delivery footprint, spread across 19 centres in 11 countries, we have 30,000 CX and Technology experts from 35+ nationalities.
About the RoleWe are looking for a Partner - Customer Success to join our team.
The successful candidate will be responsible for developing an account-level strategy for customers, leading the account to nurture it by delivering business objectives and providing strategic direction.
This includes building and maintaining global alliances and partnerships with industry relationships, providing strategic support to shareholders on business plan review/implementation, and accomplishing organizational goals and objectives.
Key Responsibilities- Build and Maintain Global Alliances and partnerships with Industry Relationships
- Provide strategic support to the shareholders on Business Plan Review/Implementation
- Accomplish the organization's goals and objectives
- Manage client expectations, participate in steering committee review meetings
Meet or exceed sales revenue/profitability and customer satisfaction goals in the APAC region.
Should have deep knowledge and understanding of the Travel technology market, Competition & Market trends in the BPO industry.
Requirements12-18 years of experience in BPO / CX Account Management at a leadership level
Sales experience with a proven track record in BPO and/or ITES Sales
Deep knowledge, Experience, and understanding of the Travel / TTH / Airline Industry