ServiceNow Technical Lead

2 weeks ago


Gurgaon, Haryana, India Orange Business Services Full time

About the Role

As a ServiceNow Technical Lead at Orange Business Services, you will play a key role in planning and implementing the ServiceNow platform to support our global communication solutions. Your expertise in ServiceNow development and administration will be essential in designing and configuring the platform to meet the needs of our customers.

Key Responsibilities

  • Plan and implement the ServiceNow platform to support our global communication solutions
  • Design and configure the platform to meet the needs of our customers
  • Provide technical guidance and leadership to the development team
  • Assist in the resolution of technical challenges and ensure adherence to best practices and standards
  • Monitor and optimize the performance of the ServiceNow platform
  • Oversee the upgrade process of the ServiceNow platform to newer versions
  • Ensure that the system design and configurations meet governance and compliance requirements
  • Interact with various stakeholders to understand requirements and provide updates

About You

We are looking for a highly experienced ServiceNow Technical Lead with a strong background in ServiceNow development and administration. You should have a minimum of 7 years' experience in ServiceNow and hold relevant certifications such as Certified Implementation Specialist (ITSM/CSM). You should also have experience in migration of customers from other tools to ServiceNow (CSM module) and development experience in areas such as Flow Designer, Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP.

Qualifications

  • BTech, MCA
  • Architect / Technical Lead with 10+ years overall IT experience
  • Minimum of 7 years' experience in ServiceNow development and administration
  • Completion of ServiceNow Fundamentals (Mandatory)
  • Certified Implementation Specialist (ITSM/CSM) (Preferred)
  • Completion of at least one of the following:
  • Certified System Administrator,
  • Certified Implementation Specialist,
  • Certified Application Developer,
  • System Administration Advanced
  • Telecom domain knowledge (Preferred)

About Orange Business Services

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.



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