E-Commerce Operations Specialist

3 weeks ago


Gurgaon, Haryana, India UniHyr Full time
Main Responsibilities

As an E-Commerce Manager at UniHyr, you will play a pivotal role in ensuring seamless operations across multiple airport concessionaires. Your primary focus will be on developing and maintaining strong working relationships with on-ground teams to facilitate timely executions of promotions, offers, and updates.

Key Areas of Focus
  • Training & Development: Conduct training sessions for concessionaire staff at airports to onboard them onto the HOI platform, ensuring smooth adoption of its features and functionalities.
  • Technical and Operational Support: Serve as the first point of contact for technical issues, offering real-time operational and technical support to concessionaires.
  • Campaign Management: Oversee the successful execution of on-ground campaigns across various airport concessionaires.
  • Catalog Management: Ensure product catalogs are accurately updated across all platforms (Tablet/App/Web/Kiosk) in a timely manner.
Requirements

To be successful in this role, you will need:

  • Education: Bachelor's or Master's degree in Operations Management, Business Administration, or a related field.
  • Experience: Minimum of 5 years in operations, project management, or a similar role, preferably within e-commerce, retail, FMCG, or telecom industries.
  • Industry Knowledge: Experience in managing distributor/dealer networks and field sales staff.
  • Skills: Strong project management abilities, proficiency in catalog management, and advanced Excel skills for data analysis and reporting.
Language

The working language for this position is English.



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