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System Support Specialist
1 week ago
Job Overview
">We are seeking a highly skilled and experienced System Support Specialist to join our team at Deutsche Bank. In this role, you will be responsible for ensuring the stability and performance of our production systems.
Key Responsibilities
">- ">
- Monitor production systems for performance, availability, and anomalies">
- Troubleshoot and resolve issues related to PSD2 app, APIs, or infrastructure">
- Collaborate with development teams for bug fixes and enhancements">
- Provide application support by handling and consulting on BAU incidents, emails, and alerts for respective applications">
- Act as an escalation point for user issues and requests and from Level 1- L2 support">
- Report issues to senior management">
- Manage and mentor regional L2 team to ensure the team is up to speed and picks up the support duties">
Requirements
">To be successful in this role, you will need:
">- ">
- 6+ years of experience in IT support and interacting with application end-users">
- Good analytical and problem-solving skills">
- Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and at executive levels">
- Understanding of ITIL best practices for supporting a production environment">
- ITIL v3 foundation certification (preferred)">
- Experience in a financial institution or large corporation, with a good technology background">
- Prior experience working in cloud-based applications">
- Understanding of how to get things done in large organizations, where to use processes, and how to build and operate a network">
- Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability">
About Us
">Deutsche Bank is a leading global bank with a strong commitment to innovation and excellence. We strive for a culture that is inclusive, collaborative, and empowering. If you share our values and are passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
