Technical Support Specialist

2 days ago


Pune, Maharashtra, India Compucom Full time

Job Title: Technical Support Specialist

Overview of the Role

In this role as a Technical Support Specialist at Compucom, you will be responsible for delivering exceptional technical support to our clients. This includes diagnosing and resolving desktop application issues, providing timely solutions, and ensuring customer satisfaction.

Key Responsibilities:
  • Diagnose and troubleshoot end-user desktop application issues and provide appropriate solutions.
  • Provide timely resolution of problems or escalation on behalf of the customer and ensure their satisfaction.
  • Support and maintain effective relationships with users.
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.
  • Perform account management and maintenance for various applications and systems.
Requirements

To be successful in this role, you will need to possess excellent communication skills and be able to communicate effectively with customers at all levels of technical and non-technical skill sets.

We are looking for candidates who are ready to work in night shifts and prefer immediate joiners.



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