Business Operations Senior Analyst

4 weeks ago

Gurgaon, Haryana, India NTT DATA Full time

Job Description

The Company
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.

The Opportunity
As a Business Operations Senior Analyst at NTT DATA, you will play a critical role in supporting our Finance team in Gurgaon. With unprecedented growth, our clients are dealing with technology challenges necessary to stay competitive. You will be responsible for enabling timely order-to-cash process and effective coordination between Sales, Forecasting, ERP, and Resourcing actions.

Key Responsibilities:

  • Resource with strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash.
  • Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required.
  • Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer.
  • Constant reduction of unbilled items.
  • Delivering upon the SLAs and KPIs of the team from production standpoint.
  • Getting on calls, discussions, and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts, and other key stakeholders to maintain smooth communication of operational activities on a daily basis.
  • Responsible for account operations tracking, process compliance activities, and repeatable administrative actions with minimal coordination or ambiguity related to the process areas.
  • Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint.
  • Works with leadership team to provide feedback, identifying training needs, and perform root cause analysis for iterations/escalations.
  • Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter, and year-end closing process.

Requirements:

  • Proficient with MS office suite (MS Excel, MS outlook etc).
  • Ability to use systems effectively for Projects/Time/Resource management and other functions.
  • Experience / Exposure on with SAP and Saleforce.com will be an added advantage.
  • 3 to 4 plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/Order Management/AR is preferred.
  • Master data management will be an added advantage.
  • Resource who has strong process/Business knowledge and experience with Order-to-Cash process.
  • Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead.
  • 1+ years of Operations or Back-office Support Services experience is preferred.
  • Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.

What We Offer:

  • Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables, and optimize results.
  • Flexible to business requirements.
  • Coordinate with internal resources and stakeholders for the flawless execution of work.
  • Effectively communicating your insights and plans to cross-functional team members and management.
  • Monitoring deliverables and ensuring timely completion of change requests/requirements.
  • Maintaining SLAs and resolving issues within SLA.

Core Competencies:

  • Minimum 1-year experience at People Manager role for grade 7 and minimum 2 years' experience at People Manager role for grade 8.
  • Drive strong performance management within the team for achieving team targets, maintaining optimum production standards, and driving efficiency within the team.
  • Using Leadership skills and change management for advocacy of organisational objectives.
  • Strong business acumen with ability to drive zero surprise operations and un-interrupted production.
  • Using innovation and initiative as tools for driving process improvements.
  • Driving a strong channel of communication for effective stakeholder management.

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