Director of Employee Learning

4 days ago


Bharatpur, Rajasthan, India beBeeDevelopment Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Training and Development Leader

We are seeking a highly skilled Training and Development Leader to drive learning and growth across our organization.

  • Key Responsibilities:
    • Develop a comprehensive training strategy aligned with business objectives, identifying training needs and partnering with leadership to design customized programs. Create a training roadmap for all levels and embed training in business culture by collaborating with Retail Operations, Merchandising, and HR teams.
  • Program Development & Delivery:
    • Create and deliver training modules on luxury customer service, clienteling, selling skills, brand storytelling, and bespoke service. Develop product knowledge sessions in collaboration with design/merchandising teams and implement e-learning and blended learning solutions.
  • Quality & Standards:
    • Ensure consistency in brand training delivery across stores and regions, monitor training effectiveness through assessments, mystery audits, customer feedback, and sales performance. Establish KPIs and reporting metrics, standardize induction programs, and introduce new learning methodologies.
  • Training Evaluation & Impact Assessment:
    • Develop a framework to evaluate training effectiveness, measure pre- and post-training impact on key business metrics, collect participant feedback and customer feedback to refine programs, and generate regular reports on training outcomes.

Requirements:

  • Luxury retail expertise, exceptional facilitation, communication, and presentation skills, ability to design engaging training content, analytical mindset to measure ROI of training programs, leadership and people management skills, strong stakeholder management and cross-functional collaboration.
  • Master's degree in HR, Business, or related field, 10-12 years of experience in Training & Development, with at least 5 years in a leadership role, prior experience in luxury retail, fashion, or hospitality is mandatory, exposure to digital learning platforms and global training standards preferred.


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