Operations Director

15 hours ago


Alleppey, Kerala, India beBeeoperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: Operations Director

We are seeking a highly skilled and experienced Operations Director to lead our day-to-day execution.

About the Role:
  • Lead cross-functional teams, manage process improvements, and optimize team performance to achieve measurable outcomes.
  • Design and implement Standard Operating Procedures (SOPs) for each stage of the operation, ensuring seamless handoffs and efficient workflows.
  • Monitor key performance indicators (KPIs), identify bottlenecks, and develop strategies to improve time-to-delivery, throughput, and quality.
  • Collaborate with stakeholders to ensure accurate documentation, compliance with regulations, and effective communication.
Requirements:
  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management skills.
  • Strong program/project management skills, data-driven decision-making, and obsession with execution.
  • Hands-on experience with CRM/ATS, Google Sheets/Excel, and collaboration tools.
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shift and U.S. client alignment; thrives in a fast-paced, target-driven setup.
Nice to Have:
  • Salesforce familiarity, e-signature, and document workflows.
  • Understanding of U.S. hiring terms & visas.
  • Exposure to training operations and process improvement frameworks.


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