
Senior Operations Strategist
6 days ago
- Act as the primary liaison between Process Owners and Stakeholders for Workday HRIS, driving adoption and providing guidance on solution enablement.
- Lead the Workday Support Team in managing day-to-day system support and implementing Workday projects/initiatives according to relevant governance and service delivery protocols.
- Collaborate with technical consultants, project managers, and business stakeholders to deliver integrated solutions that align with Business objectives.
- Monitor and resolve Workday incidents and support services while adhering to SLAs and taking responsibility for executing relevant follow-up actions.
- Ensure documentation of Workday support maintenance activities and design changes for future reference and audits.
- Foster a Continuous Innovation mindset within the team by mentoring them and ensuring their professional growth through Workday training and skills enablement.
- Stay up-to-date with Industry trends and advancements through Workday releases, features, and best practices, recommending enhancements aligned to the organization's needs.
- Partner with Process Owners and Stakeholders in identifying, deploying, and driving adoption of latest Workday capabilities through a defined service improvement framework.
Qualifications
- Experience in leading a successful HRIS team (preferably on Workday) with the ability to inspire and motivate cross-functional teams to achieve desired outcomes.
- Excellent problem-solving abilities and analytical thinking to proactively assess and resolve day-to-day issues and independently drive initiatives to improve solution adoption and HRIS service delivery.
- In-depth knowledge of overall Workday solution with relevant Workday certification/accreditation and hands-on experience in implementing and optimizing Workday HR solution from Design to Deploy.
- Strong collaboration and communication skills to work effectively with a global team of HR, IT, and Business stakeholders.
- Experience in effectively communicating complex technical concepts to both technical and non-technical audiences.
- A commitment to continuous learning and staying informed on industry trends, HR Technology innovations, and best practices.
- Experience in preparing relevant leadership collaterals and establishing documentation standards for project management, functional & technical requirements, and solution implementation.
- Ability to lead projects and drive them to completion.
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