
Operations Management Professional
7 hours ago
Director of Operations
Job Description:The Director of Operations will oversee the operational management in India, ensuring timely and efficient delivery of finance-related services to our African markets.
Key Responsibilities:- Lead and manage the outsourced India-based operations center supporting the business, ensuring high-quality operational delivery of core finance processes.
- Drive process standardization, automation, simplification, and continuous improvement initiatives to enhance service quality and cost efficiency.
- Establish robust KPI dashboards and governance routines and monitor on a regular basis, including monitoring SLAs to drive compliance to agreed metrics and hold outsourced vendors accountable for high levels of service delivery and stakeholder satisfaction.
- Establish clear ways of working and ownership of processes to strengthen compliance and audit readiness.
- Build strong relationships and collaborate closely with country finance and operations teams across Africa, including regional financial controllers to align operational support with local requirements.
- Manage vendor relationships and third-party service providers supporting operations.
- Build, develop, and lead a high-performing team within the Operations center and ensure succession planning.
- Oversee statutory and internal audits, tax filings, and regulatory reporting for the vertical.
- Coordinate with external auditors, tax advisors, and regulatory bodies to facilitate audits.
- Implement risk management frameworks.
- Stay updated on regulatory changes and ensure timely adaptation of policies and procedures.
- Establish a culture of accountability, continuous improvement, and service excellence.
- Manage financial control processes, including month-end close, consolidation, reporting, budgeting, and forecasting for the business vertical.
- Ensure accuracy, completeness, and timeliness of financial statements in line with IFRS and company policies.
- Support the Head – Finance for the vertical in financial analysis and business performance management.
- Coordinate with country finance teams to ensure consistency and integrity of financial data.
- Drive process improvements in financial operations and reporting systems.
- Chartered Accountant (CA), CPA, ACCA, or equivalent professional qualification.
- Proven track record in managing large, operations teams, ideally in a multi-country environment.
- Strong expertise in audit, tax, and financial control across African markets.
- Proficiency in ERP systems and operations technologies and process automation.
- Minimum 15 years of leadership experience in finance, operations, preferably in related sectors.
Tata International Limited is seeking a dynamic leader to head our Operations division. If you are passionate about delivering exceptional finance services and driving business growth, apply today.
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