Operations Management

2 days ago

Kota, Rajasthan, India beBeeOperations Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Title: Operations Manager

 

Role Overview:

This role is with a service provider of on-demand home services. We are seeking an experienced and results-driven Operations Manager to lead and manage day-to-day operations in a specific region.

Key Responsibilities:

  • Oversight of operational metrics and performance standards across a defined territory.
  • Leadership of Operations Teams to ensure seamless daily operations.
  • Implementation of strategies to achieve consistent 10-minute service delivery by optimizing routing, task allocation, and resource utilization.
  • Monitoring of performance of service partners and professionals; implementation of coaching, training, and corrective actions as needed.
  • Management of on-ground escalations and timely resolution of customer issues.
  • Drive operational efficiency through process improvements, cost control, and workforce planning.
  • Evaluation of existing operational processes and workflows for inefficiencies or areas of improvement.
  • Proactive steps to enhance service quality.

Requirements:

  • Minimum one year of experience.

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