Salesforce Operations Manager

19 hours ago

Kota, Rajasthan, India beBeeManagement Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description

We are seeking a seasoned Salesforce Operations Manager to lead our Salesforce strategy, administration, and support operations. The ideal candidate will oversee the seamless delivery of technical support and continuous improvement of client Salesforce ecosystem.

  • Lead the Salesforce Operations team, driving strategic direction, administration, configuration, and maintenance of Salesforce instances.
  • Oversee the management and continuous improvement of Salesforce Sales Cloud, ensuring robust customer support processes and efficient issue resolution.
  • Develop and implement operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.
  • Collaborate with cross-functional teams (Sales, Marketing, IT, Product) to align Salesforce functionalities with organizational objectives.
  • Manage and prioritize support requests, escalations, and system enhancements, maintaining clear communication and timely resolution.
  • Lead the training and mentorship of Salesforce administrators and support analysts, fostering professional growth and technical proficiency.
  • Continuously analyze Salesforce performance metrics, generating actionable insights and reports to drive decision-making and operational improvements.
Required Skills and Qualifications

To be successful in this role, you must have:

  • Bachelor's degree in business, Information Technology, Computer Science, or a related field.
  • Minimum 10 years of professional experience, including significant experience managing Salesforce operations and technical support teams.
  • Extensive hands-on experience with Salesforce Sales Cloud and other Salesforce products (Sales Cloud, Experience Cloud, etc.).
  • Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, Sales Cloud Consultant) highly preferred.
Benefits

This role is pivotal in optimizing business processes, driving operational excellence, and delivering world-class support experiences to internal stakeholders and end-users.

Others

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of successfully managing complex projects and teams.

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