Senior Team Manager

7 days ago

Kottayam, Kerala, India beBeeAccountability Full time ₹ 15,68,000 - ₹ 25,16,000
Job Summary

The Senior Team Manager will lead a team of 15+ individuals, driving process improvements, managing resources efficiently, and developing talent.

Key Responsibilities
  • Process Management:
    • Deliver and manage KPIs and metrics in line with prescribed targets.
    • Prioritize and organize work according to business priorities.
    • Develop an in-depth understanding of the technical aspects of the process.
    • Drive process improvements within the team for improved efficiency, client experience, or better risk controls.
    • Periodically review process risks and ensure adequate controls are in place.
    • Meet with stakeholders to discuss process-related challenges and opportunities.
    • Work with relevant stakeholders to effectively resolve escalations.
    • Lead projects/tasks end-to-end in coordination with onshore stakeholders.
  • Resource Allocation:
    • Forecast and plan resource requirements.
    • Manage resources efficiently through peaks and troughs in the business cycle.
    • Ensure contingency planning is in place for critical resources.
  • Talent Development:
    • Set appropriate goals and expectations for the team and conduct regular progress reviews.
    • Work closely with individuals and groom them to their full potential.
    • Assess and develop competency levels to ensure team members have the expertise needed to add value to the business.
    • Proactively identify performance issues. Create an action plan and coach them to improve performance.
    • Conduct 1-1 and team meetings in line with the Operational Engagement Framework.
    • Manage attrition and absenteeism in the team.
Requirements
  • Any Graduate/Postgraduate
Skills
  • Excellent verbal and written communication skills.
  • Good Interpersonal skills
  • Good Analytical skills
Knowledge
  • Good understanding of Accounting and Insurance Principles preferable
Eligibility Criteria
  • Minimum 3 years experience as a Team leader managing a team of 15+ individuals

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