Post Issuance Specialist
7 days ago
Job Title/ Role: Post Issuance Specialist
Function/ Department: Credit Card Operations
Job Purpose: Manage the bank's Credit Card Post Issuance Support process, utilizing computer knowledge, MS office, and expertise in Vendor management and Inventory management.
Key Responsibilities:
- Manage team for Post-issuing processing in Credit Card operations for 10+ years of experience.
- Develop and implement Post issuance process and ensure that the SOPs of the process are prepared, implemented, and monitored.
- Ensure smooth working of Credit card Post issuance process.
- Process EMI conversion requests, account maintenance activities, charges reversals, and excess credit refunds accurately and timely.
- Implement new projects and initiatives to automate processes.
- Manage vendors, track, and audit their activities on a regular basis.
- Publish MIS to management on a daily, weekly, or monthly basis.
- Provide training to internal and external partners on application processing.
- Ensure highest quality, regulatory compliance, and establish risk management controls in process aspects.
- Handle internal and external audits for the unit/Bank.
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