Senior Post Issuance Process Manager

3 weeks ago


Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time

Job Title: Senior Post Issuance Process Manager

Function: Operations - Retail, Wholesale & Treasury

Job Summary:

We are seeking a highly skilled Senior Post Issuance Process Manager to lead our credit card post issuance operations. The ideal candidate will have extensive experience in managing post-issuance processes and teams, with a strong focus on quality, regulatory compliance, and risk management.

Key Responsibilities:

  • Manage and oversee the post-issuance process, ensuring smooth and efficient operations
  • Lead a team of process managers and coordinators to achieve process excellence
  • Develop and implement process improvements to enhance quality and productivity
  • Collaborate with stakeholders to ensure regulatory compliance and risk management
  • Provide training and coaching to team members to improve their skills and knowledge

Requirements:

  • 10-18 years of experience in credit card post issuance operations
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze and resolve complex process issues

Preferred Qualifications:

  • Post-graduate degree in a relevant field
  • Professional certifications in process management or related fields

What We Offer:

IDFC FIRST Bank offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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