Senior Post Issuance Process Manager
3 weeks ago
Job Title: Senior Post Issuance Process Manager
Function: Operations - Retail, Wholesale & Treasury
Job Summary:
We are seeking a highly skilled Senior Post Issuance Process Manager to lead our credit card post issuance operations. The ideal candidate will have extensive experience in managing post-issuance processes and teams, with a strong focus on quality, regulatory compliance, and risk management.
Key Responsibilities:
- Manage and oversee the post-issuance process, ensuring smooth and efficient operations
- Lead a team of process managers and coordinators to achieve process excellence
- Develop and implement process improvements to enhance quality and productivity
- Collaborate with stakeholders to ensure regulatory compliance and risk management
- Provide training and coaching to team members to improve their skills and knowledge
Requirements:
- 10-18 years of experience in credit card post issuance operations
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to analyze and resolve complex process issues
Preferred Qualifications:
- Post-graduate degree in a relevant field
- Professional certifications in process management or related fields
What We Offer:
IDFC FIRST Bank offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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