
Mortgage Quality Improvement Lead
2 days ago
As a seasoned quality professional, you will be responsible for spearheading process improvement initiatives, managing quality analysts, and ensuring adherence to client and regulatory standards.
Job DescriptionThe ideal candidate will possess a strong background in BPO operations, with a preference for mortgage processes. They will oversee end-to-end quality audits, conduct regular audits, identify gaps, and implement corrective actions. Additionally, they will analyze quality trends and collaborate with operations/training teams to develop performance improvement plans.
Required Skills & Qualifications- Bachelor's degree in any discipline.
- Minimum 4-6 years of experience in BPO, with at least 2 years in a quality lead/supervisory role.
- Mortgage process experience is preferred (loan origination, servicing, etc.).
- Strong understanding of quality tools and methodologies (e.g., Six Sigma, RCA).
- Proficient in MS Excel, PowerPoint, and reporting tools.
- Excellent communication, coaching, and stakeholder management skills.
This role requires a detail-oriented individual who can effectively manage and motivate a team of quality analysts to achieve high-quality delivery standards.
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