Student Success Advocate

4 days ago


Jamnagar, Gujarat, India beBeeStudentSupport Full time ₹ 12,00,000 - ₹ 15,00,000
Job Overview

Our organization is seeking a proactive and detail-oriented individual to support students after they have enrolled in our programs.

Key Responsibilities
  1. Act as the first point of contact for newly enrolled students, guiding them through campus resources, policies, and academic expectations.
  2. Update and maintain accurate student records in the Student Information System (SIS), including enrolment status, grades, and personal information.
  3. Process semester-wise student fee collection and provide receipts according to institutional guidelines.
  4. Provide timely assistance to students via multiple channels, adhering to defined SLAs.
  5. Communicate important information such as future semester payment deadlines, policy updates, and key events through various channels.
  6. Educate students on financial aid options, scholarships, grants, and associated application processes and deadlines.
  7. Resolve non-technical issues during course registration and enrolment-related errors.
  8. Share updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.
  9. Generate customized reports and compile data for internal use or regulatory compliance.
Ideal Candidate Profile
  • 1–3 years of experience in student support, operations, or customer-facing roles.
  • Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
  • Strong written and verbal communication skills with a student-centric mindset.
  • Proficient in MS Office and comfortable working with data.
  • Ability to collaborate with cross-functional teams in a fast-paced environment.
  • Strong organisational and multitasking abilities to manage priorities and deadlines effectively.
  • Analytical thinker with a problem-solving attitude and data-driven decision-making approach.
  • Understanding of the student lifecycle and ability to support learners at each stage of their academic journey.
  • Passionate about education and committed to student success.


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