
Student Success Advocate
4 days ago
Our organization is seeking a proactive and detail-oriented individual to support students after they have enrolled in our programs.
Key Responsibilities- Act as the first point of contact for newly enrolled students, guiding them through campus resources, policies, and academic expectations.
- Update and maintain accurate student records in the Student Information System (SIS), including enrolment status, grades, and personal information.
- Process semester-wise student fee collection and provide receipts according to institutional guidelines.
- Provide timely assistance to students via multiple channels, adhering to defined SLAs.
- Communicate important information such as future semester payment deadlines, policy updates, and key events through various channels.
- Educate students on financial aid options, scholarships, grants, and associated application processes and deadlines.
- Resolve non-technical issues during course registration and enrolment-related errors.
- Share updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.
- Generate customized reports and compile data for internal use or regulatory compliance.
- 1–3 years of experience in student support, operations, or customer-facing roles.
- Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
- Strong written and verbal communication skills with a student-centric mindset.
- Proficient in MS Office and comfortable working with data.
- Ability to collaborate with cross-functional teams in a fast-paced environment.
- Strong organisational and multitasking abilities to manage priorities and deadlines effectively.
- Analytical thinker with a problem-solving attitude and data-driven decision-making approach.
- Understanding of the student lifecycle and ability to support learners at each stage of their academic journey.
- Passionate about education and committed to student success.
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Director of Student Success
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