Systems Expert

1 day ago

Ahmedabad, Gujarat, India beBeeOperational Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Specialist

We are seeking an experienced Technical Support Specialist to join our team. This role will involve providing technical assistance and troubleshooting for operating systems (Windows, Linux, and/or macOS) across desktops, servers, and virtual environments.

The ideal candidate will be responsible for resolving issues related to system performance, configuration, networking, user access, and software compatibility while delivering exceptional support experiences.

Responsibilities:

  • Provide Tier 1 and Tier 2 technical support for operating systems (primarily Windows, Linux, or macOS)
  • Troubleshoot issues related to OS installation, patching, system boot, user permissions, drivers, and application compatibility
  • Respond to and resolve tickets via helpdesk systems, phone, email, or remote support tools
  • Analyze system logs and performance issues; provide recommendations for optimization or escalation
  • Support Active Directory configurations, group policies, and access control issues
  • Collaborate with engineering, infrastructure, or software teams to resolve complex system-level problems

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • 2-5 years of hands-on experience in a technical support or system administration role
  • Strong understanding of operating system architecture
  • Experience with command-line tools, scripting, and troubleshooting utilities
  • Knowledge of networking fundamentals and OSI model
  • Familiarity with system security, antivirus, endpoint protection, and backup tools

Skills: Operating System Architecture, Command-Line Tools, Scripting, Troubleshooting Utilities, Networking Fundamentals, System Security, Antivirus, Endpoint Protection, Backup Tools

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