Systems IT Expert

1 day ago

Ahmedabad, Gujarat, India beBeeEnablement Full time US$ 1,01,187 - US$ 1,24,099

ITCS Enablement Specialist

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We are seeking a proactive and solutions-oriented professional to join our IT team. This role involves a combination of day-to-day technical support, asset lifecycle management, IT operations, and participation in broader technology projects.

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The ideal candidate will be able to troubleshoot and resolve technical issues for non-technical users with patience and clarity. They will interact with internal staff via ticketing systems, phone, email, chat, and in-person.

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Responsibilities:

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  • Provide end-user support for hardware, software, and peripherals (including laptops/desktops, printers, mobile devices, A/V equipment).
  • Deliver multi-channel support (in-person, phone, email, chat, and WebEx) for local and remote users.
  • Manage tickets efficiently and escalate when necessary.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Use FreshService for IT asset lifecycle management, including STPI bonded asset tracking and inventory audits.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
  • Collaborate with internal teams to identify and implement service improvements or automation opportunities.
  • Participate in special projects, pilots, and rollouts of new technologies or processes.
  • Work with external vendors and suppliers to ensure service delivery and procurement meets quality, time, and cost requirements.
  • Provide informal guidance and mentoring to junior helpdesk or first-touch support personnel.
  • Perform other IT-related duties as assigned.
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Basic Qualifications/Skills:

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  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS (Sequoia), and common business productivity software (Office 365, Adobe, etc.).
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to multitask, prioritize, and problem-solve in a dynamic environment.
  • Strong written and verbal communication skills in English.
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Preferred Qualifications/Skills:

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  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
  • Prior experience in STPI-bonded asset environments or working within SEZ/EOU frameworks.
  • Familiarity with client and endpoint management platforms like SCCM, Intune, or Jamf.
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Benefits:

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We offer a variety of professional development opportunities to help you advance your skills and career. We have heavily invested in our individual, management, and leadership training and development programs.

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Working at Our Organization:

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Our organization strives to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We build a diverse workforce that reflects the communities we serve.

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Other Information:

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We are committed to giving back to our employees through opportunities for growth and development. Employees are eligible for various benefits and perks that enhance their overall well-being and job satisfaction.

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