Business Systems Optimization Specialist

1 day ago

Hubli, Karnataka, India beBeeAdministrative Full time ₹ 60,00,000 - ₹ 1,20,00,000

Unlock the Potential of Your Business Platforms

The Role:

We are seeking a dedicated and motivated individual to own and optimize key business platforms for customer success.

The ideal candidate will drive technical execution from system configuration to data integrity, aligning platforms to business goals and user needs.

  • Own platform administration to ensure secure access, accurate data, and optimized workflows for teams to work efficiently and make informed decisions.
  • Translate business needs into platform roadmaps that drive adoption, process efficiency, and measurable outcomes.
  • Automate and integrate systems to reduce manual work, improve accuracy, and streamline stakeholder workflows.
  • Enable and train teams so they confidently use tools to improve customer outcomes.
  • Monitor and maintain system health to ensure reliability, performance, and compliance.

Requirements:

  • 5–8 years in SaaS systems administration or customer success operations.
  • Expertise in Salesforce Service Cloud and/or Planhat (or ability to quickly master Planhat).
  • Proven record of engaging stakeholders, gathering requirements, and delivering scalable solutions.
  • Experience building and executing roadmaps.
  • Strong automation, workflow, and data management skills.
  • Excellent problem-solving abilities and independent work style.
  • Strong English communication skills.

Preferred Qualifications:

  • Salesforce Admin or Service Cloud Consultant certification.
  • Experience integrating platforms with analytics/reporting tools.
  • Background in Customer Success or Support operations.

This is an exciting opportunity to transform best practices into smarter workflows, better processes, and operational efficiencies. If you're a motivated individual with a passion for technology and customer success, we encourage you to apply.

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