Strategic Training Manager

19 hours ago


Hyderabad, Telangana, India beBeeStrategic Full time US$ 90,000 - US$ 1,20,000
Strategic Training Manager

We are seeking a visionary leader to spearhead the transformation of our Training & Quality function into a value-added service offering.

This strategic role demands exceptional leadership skills, industry expertise, and a strong client-facing orientation.

Key Responsibilities:
  • Manage delivery of Training & Quality for global clients, ensuring alignment with business objectives and operational excellence.
  • Customize SLA/SLO metrics and reporting processes to meet diverse client expectations seamlessly.
  • Strengthen frameworks for training and quality management, ensuring continuous improvement and enhanced delivery performance.
  • Champion tech-enabled learning solutions and drive adoption of modern training methodologies.
  • Develop and manage performance dashboards and metrics tailored to client requirements.
  • Lead cross-functional teams across geographies, fostering collaboration and driving standardized practices across locations.
  • Ensure process control, audit readiness, and compliance with multiple regulatory frameworks.
Requirements:
  • 11+ years of experience in Training & Quality within the contact center industry, with exposure to domains like Tech Support, Customer Service & Banking preferably.
  • Exceptional communication, negotiation, and conflict resolution skills with a strong client-facing orientation.
  • Deep understanding of process frameworks and audit protocols across global standards.
  • Advanced skills in MS Office (Excel, PowerPoint) and experience in deploying automation and innovative learning technologies.
  • Strong data analysis capabilities with a knack for simplifying complex processes and driving actionable insights.
  • Proven success in enhancing quality, efficiency, and service level performance across large-scale operations.
  • MBA or Postgraduate degree preferred.

Benefits

As a Strategic Training Manager, you will have the opportunity to work on high-impact projects and contribute to the growth and development of our organization. You will be part of a dynamic team that values innovation, collaboration, and excellence.


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