Client Service Associate

5 days ago


Chennai, Tamil Nadu, India BNY Full time
Job Summary

We are seeking a highly skilled Client Service Associate to join our Trade Capture team in Pune, MH. As a key member of our team, you will be responsible for providing exceptional client service and transactional support functions.

Key Responsibilities:

  • Perform routine and non-routine client service and transactional support functions.
  • Provide analytics and reporting services to improve and automate transaction processing systems.
  • Advise organizational units/teams to ensure timely delivery of service or resolution of issues.
  • Provide direction to lower-level service roles in the successful delivery of support or service.
  • Process account-related transactions per scheduled events/client authenticated direction.
  • Answer inquiries and resolve problems or issues.
  • Assess needs and suggest/promote alternative approaches to service models.
  • Participate in straightforward product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high-value transactions.
  • Solve problems based on an understanding and knowledge of the intricacies of the system.
  • Integrate in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
  • Manage situations which may require adaptation of response or extensive research according to internal or external client response.
  • May be responsible for allocating and checking work of support team members.
  • May be responsible for specific supervisory review, training, and approval actions.
  • Contribute to the achievement of team objectives.

Requirements:

  • Bachelor's degree or the equivalent combination of education and experience is required.
  • 5+ years of total work experience preferred. Experience in an operational area and/or client services preferred.

About BNY:

BNY is a leading global financial services company at the center of the world's financial system. We touch nearly 20% of the world's investible assets. Our culture empowers you to grow and succeed, and we continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace.

Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.



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