Cloud Infrastructure Services Associate
1 month ago
Job Title: Cloud Infrastructure Services Associate
Job Summary: We are seeking a highly motivated and detail-oriented Cloud Infrastructure Services Associate to join our team at UST Global. As a Cloud Infrastructure Services Associate, you will be responsible for providing first-level remote support and IT-related services to end users based on SOPs within agreed SLAs.
Key Responsibilities:
- Learn infrastructure domain components, common tools, and applications used. Learn cloud basics.
- Ability to understand client queries and provide hardware/software/network problem diagnosis/resolution via telephone/email/chat.
- Ensure every issue/request is logged in the Ticketing tool without any lapses.
- Provide first-level remote support and IT-related services to end users based on SOPs within agreed SLAs.
- Route tickets to internal 2nd and 3rd level IT support staff appropriately.
- Use the ITIL Framework to document and manage Incidents and work requests.
- Assign Service Requests/Incidents to appropriate support teams and follow up until closure.
- Educate Users about Self-help articles, best practices, thus creating awareness about IT systems usage.
- Co-ordinate with Level 2 teams during Major incidents and provide updates to Users.
- Ensure the ticket is updated with latest updates in a descriptive manner for future reference.
Requirements:
- Excellent communication skills – written and verbal.
- Graduation: B Tech (IT, CS), BE (IT, CS), MCA.
- Year of Pass out: 2021, 2022, & 2023.
- Back Logs: No Standing Backlogs/Arrears.
- Work Location: Chennai (Face to face Interview @chennai office).
- Package: 3.5 LPA.
- Percentage: 60% above.
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