Cloud Infrastructure Services Specialist

7 days ago


Chennai, Tamil Nadu, India UST Global Full time
Cloud Infrastructure Services Job Description

Role: Cloud Infrastructure Services

We are seeking a skilled Cloud Infrastructure Services professional to join our team at UST Global. As a Cloud Infrastructure Services specialist, you will be responsible for providing technical support and services to our clients.

Key Responsibilities:

  • Learn and understand cloud infrastructure domain components, common tools, and applications used.
  • Provide hardware, software, and network problem diagnosis and resolution via telephone, email, or chat.
  • Ensure every issue or request is logged in the Ticketing tool without any lapses.
  • Provide first-level remote support and IT-related services to end users based on Standard Operating Procedures (SOPs) within agreed Service Level Agreements (SLAs).
  • Route tickets to internal 2nd and 3rd-level IT support staff appropriately.
  • Use the ITIL Framework to document and manage Incidents and work requests.
  • Assign Service Requests/Incidents to appropriate support teams and follow up until closure.
  • Educate users about Self-help articles, best practices, and create awareness about IT systems usage.
  • Coordinate with Level 2 teams during Major incidents and provide updates to users.
  • Ensure the ticket is updated with the latest updates in a descriptive manner for future reference.

Requirements:

  • Excellent analytical and problem-solving skills.
  • High-level communication and collaboration skills.
  • Risk Analysis and Management.
  • Ability to adapt to a changing environment.
  • Effective communication with team members.

Eligibility Criteria:

  • Excellent communication skills – written and verbal.
  • Graduation: B.COM, BBA, BCA, BA, B.Sc, MBA, M.Com, M.Sc.
  • Year of Pass out: 2021, 2022, 2023.
  • No standing backlogs or arrears.
  • Work Location: Chennai (offline).
  • Package: 3 LPA.
  • Percentage: 60% above.


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