Customer Service Associate

7 days ago


Chennai, Tamil Nadu, India APL Logistics Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Associate to join our team at APL Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities

  • Process and manage customer orders efficiently and accurately, ensuring timely delivery and high-quality service.
  • Maintain accurate and up-to-date records of customer orders, communicating any changes or issues to relevant stakeholders.
  • Proactively address service issues with stakeholders, escalating complex cases to senior colleagues and supervisors.
  • Respond to queries from various stakeholders, providing timely and professional support.
  • Collaborate with cross-functional teams to achieve common goals and objectives.

Requirements

  • Bachelor's degree or equivalent.
  • Minimum 5 years of relevant work experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Good command of English language.
  • Familiarity with PC applications and MS Office tools.

What We Offer

At APL Logistics, we offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.



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