Logistics Coordinator

2 weeks ago

Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000
Customer Service Logistics Specialist

Our ideal candidate will possess excellent customer service skills and a strong analytical mindset, allowing them to efficiently manage and resolve customer inquiries. They should be proficient in Microsoft Office 365 and have a good understanding of the SAP system, particularly in OTC workstream.

Key Responsibilities:
1. Provide effective and efficient customer service to all internal and external customers by utilizing excellent knowledge of company products, sales policies, supply chain procedures, and shipping methods and terms.
2. Ensure accurate and cost-effective execution of every order, including receipt of evidence on sales orders, bank contracts, and other pertinent documentation.
3. Perform prompt and timely data entry to SAP system to maintain Sales Order, generate Proforma Invoice, Collection Advice, and Price List by Customer to ensure accuracy of information for relevant users.
4. Process sales orders by ensuring Proforma Invoice is issued promptly, accurately, and within the SLA time frame. Issue order acknowledgement to customers and sales representatives within specified service level.
5. Issue Delivery order Collection advice from SAP to warehouses and 3PL within specified time and ensure timely order fulfilment. Promptly upload Enquiries in Transport management systems for export shipments.
6. Ensure overall outbound shipments requirements and documentations processes are performed timely and right first time. Receive and process PFR STO Direct Delivery orders into SAP - liaise with Supplier, Buckman Rep, Customer, and relative support functions.
7. Ensure customer billing is completed progressively during the month and in accordance with month end close off timetable. Generate PDF copy of invoices, end of month invoices, and email to customer specified contacts.
8. Communicate directly with customers, sales reps, Associate Co, and other Buckman associates to obtain feedback. Proactive and prompt follow up and resolution of customer queries. Liaise with customers and sales associates on order fulfilment issues. Resolve customer impacting complaints by clarifying, determining the cause of the problem, selecting and explaining the best solution to resolve the problem, expediting correction or adjustment, following up to ensure resolution completion.
Required Skills and Qualifications:
- Good communication skills, fluent in spoken and written English
- Strong customer service skills
- Strong analytical and problem-solving skills
- Motivated, independent, resourceful, efficient, and able to handle several projects simultaneously
- Computer proficiency with sound knowledge in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
- Familiar with SAP system especially in OTC workstream
Benefits:
- Opportunity to work in a dynamic environment with a global specialty chemical company
- Chance to develop and enhance your customer service and analytical skills
- Competitive salary and benefits package
Others:
- Ability to work well in a team-based environment

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