Housekeeping Operations Director

Housekeeping Manager Role

• As a Housekeeping Manager, you will be responsible for the development and implementation of business strategies that are aligned with the hotel's overall mission, vision, values, and strategies.
• You will develop and implement strategies for housekeeping, monitor their status regularly, and adjust strategies as appropriate.
• Manage the operation of the housekeeping, public space, and laundry areas; ensure that the rooms and public space areas are spotless and continually restocked and straightened.
• Develop and implement processes, procedures, and standards for assigned departments to support the achievement of service and financial goals.
• Prepare annual budgets, monitor budget achievement, and take corrective steps as necessary.
• Inspect rooms, public space, and back-of-the-house areas continuously.
• Determine appropriate staffing levels for forecasted business and schedule employees accordingly.
• Develop and implement processes for providing employees with customer service, technical, and safety training on an ongoing basis.
• Ensure the health and safety of employees and guests by maintaining the hotel in accordance with statutes and regulations and direct staff accordingly.
• Oversee inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer room, and restroom supplies, laundry supplies, etc.
• Manage the operation of (and/or outsourced relationship with) laundry.
• Monitor assigned departments for compliance with safety standards.
• Coordinate room availability with the Front Office Manager.
• Coordinate room maintenance with the Chief Engineer.
• Develop and implement strategies and practices that support employee engagement.
• Recruit and select qualified candidates.
• Provide employees with orientation and training needed to understand expectations and perform job responsibilities.
• Communicate performance expectations and provide employees with ongoing feedback.
• Provide employees with coaching and counseling as needed to achieve performance objectives and their fullest potential.
• Focus on creating 100% guest satisfaction by providing genuine hospitality and exceeding guest expectations through performance that demonstrates the standards of service excellence.
• Assume responsibility to notice when guests are not satisfied and use best judgment as to when it is appropriate to utilize the 100% Guest Satisfaction standard.
• Perform other duties required to provide exceptional service brand behavior and genuine hospitality.
• Adhere to hotel policies and procedures.
• Maintain a favorable working relationship with all other hotel employees to foster a co-operative and harmonious working environment.
• At all times project a favorable image of the hotel to the public.

Key Skills and Qualifications:

• Effective leadership and management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Analytical and problem-solving skills.
• Strategic thinking and planning skills.
• Knowledge of hotel operations and management principles.
• Experience in housekeeping or a related field.
• High school diploma or equivalent required; bachelor's degree preferred.
• Certifications in hospitality management or a related field desirable.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Professional development and training programs.
• Recognition and reward programs.
• Work-life balance and flexible scheduling.

Others:

• Hotel provides uniform and equipment.
• Health insurance and other benefits.
• One meal per shift and breaks.
• Employee discounts on hotel services and amenities.
• Annual performance reviews and bonuses.
• Two weeks paid vacation annually.