Executive Housekeeper

Summary

**Operational**
- In concert with Director of Rooms support the efficient functioning of operations.
- Ensures the smooth and efficient running of the Housekeeping/Laundry/Flower Shop department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
- Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc.
- Carries out inventory taking of supplies and operating equipment as required by the Finance Department.
- Be responsible for hotel flower arrangements.
- Communicates with and supervise the hotel’s contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained.
- Oversees the cleanliness of guest rooms and public areas.
- Oversees the cleanliness of public and back-of-the house areas.
- Works with vendors to provide uniforms for all hotel employees.
- Ensures the proper handling and control of lost and found items.
- Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Front Office Manager, Housekeeping/Laundry Manager and/or Assistant Managers - Housekeeping/Laundry/Flower Shop.
- Oversees that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
- Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
- Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Assists in ensuring that all Touches of Hyatt and the Rooms Top 20 have been implemented.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures Housekeeping/Laundry/Flower Shop employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

**Administrative**
- Oversees and assists in the preparation and updates of the Housekeeping/Laundry Departmental Operations Manual.
- Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
- Reads and updates the Communications Log Books.
- Ensures the use new technology and equipment is explored and implemented wherever appropriate.
- Ensures Housekeeping/Laundry/Flower Shop service standards are in accordance with the Operations Manual.
- Oversees the preparation and update of individual Departmental Operations Manuals.
- Responsible for ensuring that all Corporate, Regional, hotel and governmental reports are compiled accurately and submitted in a timely manner.

**Financial**
- Endorses all purchase requests and invoices for Housekeeping/Laundry/Flower Shop related expenses.
- Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Ensures Housekeeping/Laundry/Flower Shop operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
- Assists in monthly reforecast, as appropriate.
- Assists in the preparation of the Annual Business Plan for Rooms.
- Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.

**Personnel**
- Oversees the recruitment and selection of all Housekeeping/Laundry/Flower Shop employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.
- Oversees the punctuality and appearance of all Housekeeping/Laundry/Flower Shop employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- Conducts annual Performance Development Discussions with Housekeeping/Laundry/Flower Shop employees, supports them in their professional development goals.
- Plans and implements effective training programmes for all Housekeeping/Laundry/Flower Shop employees in coordination with the Training Manager and Departmental Trainers.
- Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
- Develops the skills and effectiveness of all Housekeeping/Laundry/Flower Shop employees through the appropriate training, coaching, and/or mentoring.
- Be responsible for the skills and effectiveness of all Housekeeping/Laundry/Flower Shop employees.
- Ensures work schedules reflect business needs and other key per