Customer Service Representative
4 weeks ago
Job Title: Front Office Executive
About the Role:
This is an exciting opportunity for a skilled and experienced Front Office Executive to join our dynamic team at Work Strive. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring that our clients receive a seamless and efficient experience.
Responsibilities:
- Anticipate and respond to guests' and potential clients' needs and queries, maintaining a high level of alertness and professionalism at the front counter.
- Handle all telephone calls in a professional and efficient manner, exuding a cheerful and clear tone.
- Organize postage, document courier services, handle mail, incoming & outgoing deliveries.
- Coordinate conference room bookings, refreshments for meetings, and other special arrangements.
- Handle all secretarial and administrative duties for clients as requested.
- Perform check-in & check-out process for all clients.
- Conduct upselling and cross-selling to maximize revenue.
- Ensure that clients' requests and demands are met to the best of your professional ability, including the handling of all inquiries, complaints, and feedback.
- Establish and offer input on improvement to service standards in liaison with the Center-in-charge.
Requirements:
- A minimum of one year's customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment.
- Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes.
- Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks.
- Fluency in English and another mainstream local language depending on location.
- Good telephone manner and ability to perform secretarial tasks under deadlines.
- Able to handle correspondences and inquiries.
- Knowledge of Microsoft Word, Excel, and PowerPoint.
- Able to work overtime occasionally.
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