Customer Service Representative

4 weeks ago


Pune, Maharashtra, India Work Strive Full time

Job Title: Front Office Executive

About the Role:

This is an exciting opportunity for a skilled and experienced Front Office Executive to join our dynamic team at Work Strive. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring that our clients receive a seamless and efficient experience.

Responsibilities:

  • Anticipate and respond to guests' and potential clients' needs and queries, maintaining a high level of alertness and professionalism at the front counter.
  • Handle all telephone calls in a professional and efficient manner, exuding a cheerful and clear tone.
  • Organize postage, document courier services, handle mail, incoming & outgoing deliveries.
  • Coordinate conference room bookings, refreshments for meetings, and other special arrangements.
  • Handle all secretarial and administrative duties for clients as requested.
  • Perform check-in & check-out process for all clients.
  • Conduct upselling and cross-selling to maximize revenue.
  • Ensure that clients' requests and demands are met to the best of your professional ability, including the handling of all inquiries, complaints, and feedback.
  • Establish and offer input on improvement to service standards in liaison with the Center-in-charge.

Requirements:

  • A minimum of one year's customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment.
  • Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes.
  • Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks.
  • Fluency in English and another mainstream local language depending on location.
  • Good telephone manner and ability to perform secretarial tasks under deadlines.
  • Able to handle correspondences and inquiries.
  • Knowledge of Microsoft Word, Excel, and PowerPoint.
  • Able to work overtime occasionally.


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