Strategic Team Leader

1 day ago

Hyderabad Secunderabad Telangana, India beBeeLeader Full time ₹ 1,04,000 - ₹ 1,30,878
Director Job Description

Leading Strategic Teams to Enhance Services and Efficiency

This Director role is pivotal in developing and executing daily operations for key strategic Retirement Services teams within a large portfolio. The primary goal is to enhance the scope and quality of services while reducing operating costs and improving margins.

The successful candidate will be responsible for all aspects of daily operations, including driving strong associate and client engagement, ensuring operational excellence through Key Result Area/Service Level Agreement adherence, and fostering a culture of innovation and continuous improvement.

  • Deliver business goals for respective business functions by collaborating with stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career Progression, sharing best practices, and campus recruitment.
  • Lead efforts to achieve world-class service and operational excellence with a focus on continuous innovation and process improvements.
Required Skills and Qualifications

To excel in this role, candidates must possess strong planning, organizational, and interpersonal skills. Excellent presentation skills, both verbal and written, are essential along with proven ability to manage multiple projects and relationships simultaneously.

  • Strong leadership and business acumen to drive operations in achieving client satisfaction, associate engagement, and performance management.
  • End-to-end thinking to improve customer experience.
  • Ability to take calculated risks, make decisive actions, and adopt a data-driven approach to work.
  • Sound judgment and ability to foster teamwork, resolve conflicts, and drive convergence.
  • Knowledge of tools and techniques for gaining cooperation and support.
  • Ability to work effectively in a matrix structure and as part of a team.
  • Willingness to work in night shifts supporting US time zones.
Benefits and Others

The ideal candidate will have demonstrated capability to lead operations in achieving client satisfaction, associate engagement, and performance management. They should also have end-to-end thinking to improve customer experience.

Additional responsibilities include managing a team of leaders and frontline leaders with 6 to 8 direct reports as the business grows, using strategic objectives to set performance parameters, and ensuring on-time delivery with best-in-class quality and productivity standards.

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