Senior Voice Infrastructure Architect

2 weeks ago

Bengaluru, Karnataka, India beBeeVoice Full time ₹ 1,80,00,000 - ₹ 2,00,00,000
Job Title:

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management platform helps companies deliver human experiences to every customer, every time, across any modern channel.

Key Responsibilities:
  • Design and implement VOIP infrastructure using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine.
  • Architect session border controllers (SBC), NAT traversal, load balancing, and failover strategies.
  • Define standards for call routing and audio quality optimization (codecs, jitter, etc.).
  • Lead initiatives for scalability, observability, security, and resiliency of our voice infrastructure.
  • Troubleshoot live traffic and provide technical leadership during major incidents.
  • Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs.
  • Evaluate and onboard open-source tools or commercial carriers as needed.
  • Coach and mentor junior/lead engineers in VoIP best practices.

As a Principal VOIP Engineer at Sprinklr, you will be responsible for leading the architecture and technical direction of our next-gen voice infrastructure. You will work cross-functionally across Engineering, DevOps, Product, and QA teams to ensure the highest level of quality and reliability.

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