Frontline Customer Service Professional

7 days ago


Kolkata Pune, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000
Job Overview

We are seeking an experienced customer service professional to join our team. The successful candidate will provide exceptional support to customers via inbound and outbound calls or emails.

The role involves resolving routine problems regarding clients' products or services, providing solutions that meet contractual Key Performance Indicator (KPIs). Strong communication skills in English are required.

Key Responsibilities
  • Provide customer service support and resolution of routine problems.
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Ensure service delivered to our customers meets contractual KPIs.
Requirements
  • Minimum of 2.5 to 3 years of Inbound Call Centre Experience.
  • Graduate/Undergraduate in any discipline (may vary basis the job requirement).
  • Shift: Complete Night Shifts with week off (Saturday Sunday).
Benefits
  • Impact: Your work will directly contribute to the success of our global operations.
  • Opportunity: We provide ample opportunities for growth and development, both professionally and personally.
  • Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
  • Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
  • Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.


  • Kolkata, West Bengal, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 8,00,000

    Customer Service AmbassadorWe are seeking a highly motivated and customer-focused individual to fill this role. The main responsibility will be to deliver exceptional service to our clients through various communication channels.Respond to customer inquiries via email, chat, and phone in a timely and effective manner.Maintain detailed records of customer...


  • Pune, Maharashtra, India beBeesolution Full time ₹ 18,00,000 - ₹ 25,50,000

    Frontline Worker Solutions SpecialistWe seek an experienced professional to design and implement Time and Attendance, Absence, and Shift Scheduling solutions on the Workday platform.This role involves coaching Scrum teams to achieve effective solution development within our organization.The ideal candidate will have a strong understanding of HR processes and...


  • Pune, Maharashtra, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Frontline Technical Support SpecialistAt our organization, we are seeking a highly skilled and motivated individual to fill the role of Frontline Technical Support Specialist. This position is responsible for providing technical support to our customers, resolving issues in a timely and efficient manner, and ensuring that our products meet the...


  • Kolkata, West Bengal, India beBeeCustomerSupport Full time US$ 40,000 - US$ 75,000

    Customer Support AssociateAbout the Role:We are seeking an enthusiastic and customer-focused individual to provide exceptional support and ensure a positive customer experience. The successful candidate will be the primary point of contact for clients, delivering prompt and accurate information about products and services.Main Responsibilities:Serve as the...


  • Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Support SpecialistA key role for a Customer Support Specialist is to manage and resolve complex customer issues. You will be the frontline expert for escalated cases, acting as a liaison between customers, internal teams, and financial institutions.Key Responsibilities:Monitor and manage the escalation queue for timely response and resolutionManage...


  • Pune, Maharashtra, India beBeeCustomer Full time ₹ 28,00,000 - ₹ 56,00,000

    Job Opportunity: Customer Service ProfessionalAbout the Role:We are seeking a dedicated and customer-focused individual to excel in our team as a Customer Service Representative. This role requires providing exceptional service, addressing inquiries, and resolving issues efficiently to ensure customer satisfaction.Key Responsibilities:Act as the primary...


  • Kolkata, West Bengal, India beBeeCustomer Full time ₹ 1,91,000

    Customer Service RoleWe are seeking an exceptional customer service professional to provide voice-based support in a dynamic team environment.About the OpportunityThis role offers a chance to build your career in customer service, providing opportunities for growth and advancement.Key Responsibilities:Deliver excellent customer experiences through...


  • Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 15,000 - ₹ 19,000

    Job Opportunity:Customer Service ProfessionalWe are seeking a highly skilled and customer-focused individual to fill the role of Customer Service Professional.About the Role:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide exceptional customer service via phone, email, and chat.Collaborate with internal teams to...


  • Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Overview:This role revolves around being the frontline expert for managing and resolving high-priority or complex customer issues that have been escalated beyond standard support channels. You will serve as a liaison between customers, internal teams, and financial institutions to ensure timely, empathetic, and effective resolution while identifying root...


  • Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 26,000 - ₹ 36,000

    **Job Overview**">We are seeking an exceptional individual to join our team as a Customer Service Professional. This is an exciting opportunity for someone who enjoys helping others and working in a fast-paced environment.The ideal candidate will possess excellent communication skills, be able to problem-solve effectively, and have a positive attitude...