
Cosmetic Team Leader
2 days ago
Our Beauty Department is seeking a skilled leader to drive service sales, customer satisfaction, and operational excellence as the Beauty Head.
The ideal candidate will have strong technical expertise in skin & hair services, sales orientation, and team leadership to ensure client delight and business growth.
- Sales & Business Growth
- Achieve beauty sales targets by driving upselling and cross-selling strategies.
Customer Excellence
Maintain high service standards with a Net Promoter Score (NPS) of 90% or higher.
- Conduct client consultations and resolve concerns promptly.
- Ensure timely package execution and follow-ups.
Operations & Compliance
Maintain Standard Operating Procedures (SOPs) adherence, hygiene, and equipment upkeep.
- Track product consumption and manage stock effectively.
- Ensure accurate documentation and system entries.
Team Leadership
Recruit, train, and motivate the Beauty team.
- Allocate work, manage rosters, and monitor performance.
- Conduct regular meetings and share promotions/incentives.
Collaboration
Partner with other department heads for cross-functional growth and activations.
Competencies
Required skills include:
- Strong technical knowledge in skin & hair services.
- Sales-driven with proven ability to achieve targets.
- Excellent leadership, communication & interpersonal skills.
- Client-centric with strong problem-solving ability.
- Flexible to handle shifts and promotional duties.
Role Requirements
Minimum 4-7 years of experience in a leadership role, preferably in the beauty industry.
Degree or Diploma in Cosmetology/Beauty Therapy/BDS + Cosmo.
Familiarity with inventory management, time tracking, and CRM systems.
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