Customer Experience Strategist

2 weeks ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

Job Overview:

We are seeking a highly skilled professional to lead our customer experience efforts.

  • Responsible for ensuring that customers are satisfied with the products or services they receive, and identifying opportunities to improve their overall experience.
  • Drive customer retention by implementing effective strategies to reduce churn and increase satisfaction.
  • Map the customer journey and develop targeted interventions to meet their needs.
  • Develop and implement processes to ensure timely and effective issue resolution.
  • Collaborate with cross-functional teams to enhance the overall customer experience.

Key Qualifications:

  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues.
  • Strategic thinking, with ability to analyze data and identify areas for improvement.
  • Leadership skills, with ability to motivate and develop a team.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Preferred Candidate Profile:

  • Proven track record of success in customer-facing roles, with expertise in managing customer relationships and developing strategic plans.
  • Strong analytical and problem-solving skills, with ability to interpret data and drive business decisions.
  • Ability to navigate complex systems and tools, including CRM software and customer experience platforms.

Benefits:

  • Opportunity to work with a talented team of professionals who share a passion for delivering exceptional customer experiences.
  • Competitive compensation and benefits package.
  • Ongoing training and development opportunities.

How to Apply:

  1. Submit your resume and cover letter through our online application portal.
  2. Participate in a phone or video interview to discuss your qualifications and experience.
  3. Meet with our leadership team to discuss your fit for the role and company culture.

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