WFM Lead Business Analyst

Overview The Role We are seeking a highly skilled and experienced Supervisor, WFM Analyst to join our customer service organization. This is an individual contributor role that requires hands-on expertise in Workforce Planning, Real-Time Consistency, Scheduling, and MIS Reporting. The ideal candidate will bring a deep understanding of WFM operations across...

Job Title: Workforce Planning Manager/Lead (WFM)– Contact CenterExperience: 8 + YearsIndustry: BPO / Contact Center / Customer Service OperationsAbout the RoleWe are seeking an experienced Workforce Planning and Forecasting professional to join our contact center operations team. The ideal candidate will be responsible for developing accurate headcount...

Job Title:Infor WFM Functional LeadAbout the Job:This role is responsible for leading Infor WFM implementation from discovery to sustain. The successful candidate will have expertise in human capital management, payroll, time & attendance, workforce scheduling, and industry best practices.Act as a subject matter expert, demonstrating domain and industry...

Job DescriptionAbout the Job:At Birlasoft, we're looking for an experienced Infor WFM Functional LeadTitle:Infor WFM Functional LeadLocation: Noida/Pune/Mumbai/Hyderabad/Bangalore/Chennai/CoimbatoreEducational Background:Bachelor's degree in science, Engineering, Computer Application, Information Technology, or equivalentMaster's degree in business...

**DESCRIPTION**: We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting...

DESCRIPTION We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and...

Job Title: Workforce Management Specialist">We are seeking a highly skilled Workforce Management Specialist to lead our team in delivering efficient and effective solutions for clients.">The ideal candidate will have at least 5 years of experience in full project life cycle implementation as a principal consultant or solution architect in ERP software...

Job DescriptionSenior Analyst/Team Lead - WFM Capacity PlanningWe are seeking a highly skilled Senior Analyst/Team Lead to lead our Workforce Management (WFM) Capacity Planning team. The ideal candidate will have experience in capacity planning, workforce management, and resource planning, with a strong understanding of scheduling, shrinkage, and AHT...

Job Role & Responsibilities :5-9 Years experience in Develop and manage short- and long-term forecasts based on historical data and business trends.Create and maintain agent schedules to meet SLA and productivity targets.Monitor real-time performance and adjust staffing as needed.Collaborate with Operations, QA, and Training teams to align workforce...

Responsibilities 1. Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the walkie-talkie. 2. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. 3....