Hotel Room Manager

6 days ago


India beBeeCustomerService Full time US$ 60,867 - US$ 72,533
Hotel Room Coordinator Job Summary

We are seeking a highly skilled and experienced Hotel Room Coordinator to join our team. In this role, you will be responsible for overseeing the accuracy of room blocks, reservations, and group market codes. You will also communicate company values and culture to new employees, review and implement new reservation procedures, and process all reservation requests, changes, and cancellations received by phone, fax, or mail.

Main Responsibilities:
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities, services, and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
- Respond to any challenges found for accommodating rooming requests
- Set-up proper billing accounts according to Accounting policies
- Troubleshoot, resolve, and document guest issues and concerns or escalate refer to appropriate individual

Requirements:
- High school diploma or GED equivalent
- At least 2 years of related work experience
- Supervisory experience is preferred

About Us:
We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis. Our goal is to provide exceptional customer service and create a positive working environment for our guests and employees.

If you have a passion for providing excellent customer service and a commitment to excellence, we encourage you to apply for this exciting opportunity.

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