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Experience Services Professional

1 week ago

Pune, Maharashtra, India Jones Lang LaSalle Full time

About the Role: We are seeking an experienced professional to lead our experience services team. This role is responsible for delivering a unique and authentic experience to clients, while fostering a collaborative relationship between our team and clients.

Jones Lang LaSalle Overview:

Jones Lang LaSalle (JLL) is a leading global provider of real estate and investment management services. Our mission is to create value for our clients through innovative solutions and exceptional service.

Duties and Responsibilities:

  • Curate a meaningful and personal experience for Boeing client employees and visitors that anticipates and exceeds expectations
  • Develop a strong relationship with the in-country client business stakeholders and an understanding of the needs of the colleagues to enhance the colleague experience
  • Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement
  • Liaison with JLL team and client on soft service delivery
  • Create and manage a leadership preference profile within the client account
  • Adopt innovative communication strategies for visiting guests, dignitaries, and employee events, feedback, and champion monthly meetings with stakeholders to enhance relationships
  • Curate a meaningful and personal experience for client employees and visitors that anticipates and exceeds expectations
  • Formulate a monthly calendar of events and implementation plan
  • Organize facilities and manage all event details, such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material, etc.

Requirements:

  • 8 years of relevant experience in customer service, events, sales, or related industries
  • Prior experience in co-working, corporate real estate, or start-up would be an advantage
  • Proficient computer skills, such as MS Office, and email etiquette
  • Excellent communication skills, both verbal and written
  • University Degree holder
  • Task skills: project management, events management, training, and development; planning and organizing; strong social media literacy; customer relationship management
  • Possess an ambitious, friendly, proactive, positive, and can-do attitude with strong networking skills
  • Have a strong customer-service mentality with a passion for customer experience
  • An organized team player who can build positive relations with colleagues, clients, and visitors