
Effective Service Contract Manager
7 days ago
We are seeking a detail-oriented and proactive professional to manage activities related to service contracts, including maintenance (cash and charge), equipment database handling, and invoicing processes.
This role ensures compliance with guidelines and maintains all necessary documentation. You will serve as the single point of contact for customers regarding service agreements and maintenance billing, working closely with sales and service teams.
- Minimum 3 years of experience in Order Management and Billing, preferably in a global or multinational environment.
- Coordinate order processing and billing activities for contracts.
- Supervise and manage daily tasks of the Customer Advocate Team.
- Review legal agreements for completeness of terms and conditions related to maintenance billing.
- Maintain and update equipment databases, including movements, additions, and cancellations.
- Manage invoicing processes, ensuring alignment with customer preferences and revenue recognition criteria.
- Ensure compliance with policies and procedures.
- Perform monthly reconciliation and reporting of revenue data, including corrections and clarifications.
- Handle archiving and record retention in accordance with company policies.
Key Skills & Qualifications:
- Strong problem-solving and customer service skills.
- Excellent communication skills across various levels of the organization.
- High sense of urgency and accountability.
- Ability to work collaboratively with cross-functional teams.
Languages Required:
- Proficiency in English is mandatory.
- JLPT certification (N1 to N5) is required.
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