Customer Support Agent

2 weeks ago


Mumbai, Maharashtra, India HGS - Hinduja Global Solutions Full time

About HGS

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Hinduja Global Solutions (HGS) is a global leader in business process management (BPM) and optimising customer experience through automation, analytics and artificial intelligence.

We are seeking talented individuals to join our team as Customer Support Agents for our email process.

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Job Description

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The primary responsibility of this role will be to address customer inquiries, concerns, and issues through written communication channels, including email. This requires effective written communication skills, a customer-centric approach, and the ability to handle various queries efficiently.

You will play a crucial role in ensuring exceptional customer satisfaction by providing accurate and timely information to address customer queries and concerns.

Candidate must be well-versed with social media and trends and have strong written communication skills.

This position involves working in a high-pressure and fast-paced environment, requiring the ability to maintain composure under pressure.

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Requirements

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We are looking for candidates with excellent English writing skills, problem-solving skills, and the ability to work independently in a team-oriented environment.

A background in Brand Management or Content Writing will be advantageous but not required.

This role does not require backend or chat support experience.

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What We Offer

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HGS offers a competitive salary of approximately $28,000 per annum, based on 6 days working with rotational shifts and week-off, with a maximum contract period of 6 months.

Additionally, we provide transport drop facility for shift ending at 1am.

Candidates must be willing to work from Mira Road to Churchgate only.

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Why Join Us

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At HGS, we believe in fostering a collaborative work environment where employees can grow professionally and personally. We offer opportunities for skill development and career advancement, making us an ideal choice for those seeking a challenging and rewarding career.

If you are a detail-oriented individual with excellent written communication skills and a customer-centric approach, we encourage you to apply for this exciting opportunity.



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