Support Engineer

2 months ago

Pune, India NCSI Technologies Private Limited Full time

About the Role

We are seeking a talented Support Engineer - Billing Production to join our team at NCSI Technologies Private Limited. As a key member of our support team, you will be responsible for handling incidents and service requests from end-users while following standard methods and procedures for each application.

Key Responsibilities

• Perform L2 billing production activities (Plan, monitor, control and manage, etc. for all billing batch jobs in Control-M)
• Take end-to-end ownership and resolve all L2 billing production issues, acting as liaison between other IT teams if required to resolve the production issues
• Track and manage incidents assigned to L2 to ensure timely and effective resolution
• Facilitate mass error root cause analysis to ensure timely follow-up and proper closure of issue
• Proactively seek to minimize production issue or improve billing batch jobs performance (i.e. reduce recurring incidents, improve billing batch jobs run timeliness, etc.)
• Ensure service levels (SLA) for all billing batch jobs, Bill Fallouts, Incidents Resolution, etc. are met

Requirements

• Bachelor's degree in Science/IT/Computer Science or equivalent
• Minimum 2-3 years of experience in Production Support/Application Support, or equivalent (i.e. infrastructure, development, etc.)
• 4-6 years of similar experience for Senior position
• Knowledgeable in Kenan FX 5.0's Data Model and Functionality (rating, discounting, bill generation, payment processing and journaling)
• Working experience in Unix/Linux, Shell scripts, Oracle SQL
• Knowledgeable in at least one programming language (Preferably C/C++)
• Knowledgeable in ITIL framework is preferred
• Sharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan
• Ability to work independently or with minimal assistance
• Very good English proficiency
• Strong communication and interpersonal skills

About NCSI Technologies Private Limited

We are a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.

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