Senior Cloud Architect

2 weeks ago

Anand, Gujarat, India beBeeCloudSupport Full time ₹ 15,00,000 - ₹ 20,00,000
Cloud Support Engineer

The primary objective of this role is to provide exceptional technical support and expertise for cloud deployments, systems, and services. The ideal candidate will have a strong understanding of IT operations and a proven ability to implement and manage complex cloud environments.

  • Act as a trusted advisor in the development and implementation of cloud strategies
  • Design, deploy, and manage virtual machines, PaaS services, and automation in the Azure Cloud environment
  • Lead and act as a subject matter expert (SME) for Azure platforms (IaaS, Intune/Autopilot, etc.) within the IT operations team
  • Create deployment guides, standard operating procedures, and perform knowledge transfers to other members in the team
  • Experience with performing backups, upgrades, performance tuning, monitoring, alerting, deployments, and disaster recovery within the Azure cloud environment
  • Implement and conduct weekly, monthly, and quarterly health checks for the cloud environment and all integration platforms
  • Perform system audits to ensure performance benchmarks are met and provide recommendations and a roadmap for future enhancements, considering growth and optimization
  • Maintain and update cloud support policies, practices, and methodologies
  • Responsible for resolving support tickets within the ITSM platform tool; incidents, service requests, problem tickets, and change requests
  • Design, write, and deliver scripts (JSON, PowerShell, Perl, Python) and automation code to improve the availability, scalability, reliability, and efficiency of on-prem, Azure Cloud, and application integration platforms
  • Prevent problem recurrence through repeatable automated processing
  • Review current toolsets and unlock capabilities not leveraged by the IT department
  • Participate in process improvement discussions, identify bottlenecks/challenges, and provide technical insight
  • Assist in scoping and deployment of configuration management tools such as CMDB, Ansible, Puppet, etc., to improve efficiency and enhance the end-user experience
  • Participate in proof-of-concepts (POCs) and projects focused on business transformation, including new technology deployment, ensuring uptime of systems, and integration with different business systems
  • Provide guidance and build documentation around the overall architecture and operations of technology
  • Perform tasks to implement an intake request with utmost proficiency and a forward-looking approach, i.e., decommissioning on-prem infrastructure, moving on-prem services to cloud or PaaS, etc.
  • Take ownership of all assigned tasks, projects, and drive to resolution; researching and escalating to the vendor, as necessary
  • Develop plans for system upgrades, enhancements, and create architectural diagrams
  • Manage, support, and enhance the voice platforms; MS Teams and Cisco UC suite of tools (UCCX/CUCM)
  • Participate in daily, weekly, and monthly knowledge sharing sessions to guide technical skills enhancement for the Service Desk team
  • Manage and support escalation requests from the Service Desk team
  • Provide senior-level mentorship to Service Desk team members on daily issues
  • Create and regularly update knowledge articles for the Service Desk team and the IT operations team to share knowledge

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