
Product Support Associate
1 day ago
**Job Overview:**
We are seeking a highly skilled Product Support Associate to join our team and play a vital role in supporting users while helping to grow the platform.
The successful candidate will be responsible for assisting platform users by addressing their queries and concerns via email and phone calls, ensuring a seamless experience for authors. Additionally, they will proactively upsell premium packages and add-on services, increasing awareness of the platform's offerings.
**Key Responsibilities:**
- Provide exceptional customer support via email and phone calls
- Upsell premium packages and add-on services
- Educate users about additional publishing services
- Gather insights from users on their experience
- Share valuable user feedback with internal teams
**Requirements:**
- Strong communication skills (verbal and written)
- Fluency in Hindi (speaking is essential; reading and writing are advantageous)
- A customer-first mindset
- A proactive attitude toward upselling and promoting high value services
- Ability to gather insights from user interactions
- Willingness to learn and adapt in a fast paced environment
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