Support Associate

1 day ago

Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,00,00,000

About Us

We are seeking a Support Associate who will serve as the first point of contact for our partners, ensuring high-quality service and quick resolution of technical and operational issues. This role involves working closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience.

Key Responsibilities
  • Respond to partner queries via email, live chat, or ticketing systems.
  • Maintain strong First Response Time (FRT) and meet chat acceptance SLAs.
Service Excellence
  • Ensure Customer Satisfaction scores of 95%+ by delivering timely, accurate, and empathetic support.
  • Maintain high-quality written communication with typing speeds of 70+ words per minute.
Partner Onboarding & Integration
  • Guide partners through the onboarding process and assist with dashboard integrations.
  • Understand the unique business use cases of partners and deliver tailored support solutions.
Cross-Team Collaboration
  • Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience.
  • Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.
Requirements
  • 2–4 years of experience in customer support roles (preferably in SaaS/B2B setups).
  • Strong understanding of APIs, Webhooks, and third-party integration workflows.
  • Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
  • Excellent verbal and written communication skills.
Benefits
  • The opportunity to work in a fast-paced, dynamic setup that prioritizes ownership, learning, and impact.
  • Exposure to international partner operations and real-time technology integrations.
  • The chance to create tangible outcomes through automation and smart engagement.
Why Choose Us?
  • A collaborative environment where you can learn, grow, and make a real difference.
  • The chance to work with a global team and join exclusive partner events.
  • A platform that empowers businesses to achieve their goals through innovative solutions.

  • Customer Support Associate

    6 days ago

    Gandhinagar, Gujarat, India beBeeCustomer Full time ₹ 96,000 - ₹ 1,20,000

    Job Title: Customer Support AssociateAbout Us:We are a wellness brand that specializes in Nutritional Supplements and Holistic Wellness Programs. Our vision is to become a trusted name in the healthcare sector around the world.We collaborate with cross-functional teams to streamline workflows and enhance efficiency.Job DescriptionThe ideal candidate will be...

  • Technical Support Associate

    2 weeks ago

    Gandhinagar, Gujarat, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 8,00,000

    We are seeking a dedicated and enthusiastic support associate.Key Responsibilities:1. Respond promptly and effectively to inquiries through various channels including email and phone.2. Provide accurate information about courses, policies, and procedures while maintaining a high level of professionalism and empathy in all interactions with students.3....

  • Support Operations Associate

    6 days ago

    Gandhinagar, Gujarat, India beBeeOperational Full time ₹ 15,00,000 - ₹ 25,00,000

    Support Operations AssociateTake charge of expense management and ensure smooth financial activities with an organization as a Support Operations Administrator.About the RoleYour key responsibility involves assessment of timesheets and expenses received, conducting thorough reviews, working closely with sales/contractors for corrections, and receiving timely...

  • Client Support Analyst

    2 days ago

    Gandhinagar, Gujarat, India Growq Pvt. ltd. Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Job Title: Client Support Analyst (US Shift / Night Shift)Location: GandhinagarShift Timing: US Shift (Night Shift IST)Industry: BPOAExperience and KnowledgeBasic understanding of US Residential Mortgage.Familiarly of Encompass, Calyx point and any other loan origination platform.Duties and ResponsibilitiesThe primary and basic duty of an associate is to...

  • Support Professional

    24 hours ago

    Gandhinagar, Gujarat, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title:Support AssociateWe are seeking a Support Associate to join our organization. The successful candidate will be responsible for providing exceptional support to learners through personalized calls, addressing their concerns, and resolving issues in a timely manner.Key Responsibilities:Onboarding: Welcome new learners with a personalized call within...

  • Finance Associate

    5 days ago

    Gandhinagar, Gujarat, India beBeeFinance Full time ₹ 6,00,000 - ₹ 8,00,000

    Job SummaryWe are seeking a detail-oriented Finance Associate to support our finance team with day-to-day accounting, administrative, and secretarial tasks.Main Responsibilities:Process financial data, maintain records, and reconcile bank statements.Manage accounts payable, process invoices, and ensure timely payments.Provide financial support for month-end...

  • Technical Support Specialist

    5 days ago

    Gandhinagar, Gujarat, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 15,00,000

    Job OpportunityWe are seeking experienced and energetic Voice Process Associates to support our clients.The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

  • Supporting Content Management

    7 days ago

    Gandhinagar, Gujarat, India beBeeOperations Full time ₹ 45,00,000 - ₹ 85,00,000

    Operations Associate Job DescriptionWe are seeking a detail-oriented Operations Associate to support our content and data management processes.Handle raw data dumps from quick site searches, clean, organize, and present using Excel (VLOOKUP, pivot tables, etc.).Work with audio producers to receive and manage audio files.Use AI tools/software to assist with...

  • Technical Support Associate

    4 days ago

    Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team.Key ResponsibilitiesServing as the primary point of contact for internal and external users seeking technical assistance via various channels.Diagnosing and resolving basic technical issues related to software applications and network...

  • Front Office Associate

    1 week ago

    Gandhinagar, Gujarat, India beBeeFrontOffice Full time ₹ 18,00,000 - ₹ 36,00,000

    Job Title: Front Office AssociateA skilled and organized Front Office Associate is sought to provide exceptional support as the first point of contact at our office. The ideal candidate will possess outstanding communication skills, a welcoming demeanor, and the ability to efficiently handle front-desk responsibilities.Key ResponsibilitiesCoordinate...