
Senior Product Content Specialist
2 weeks ago
This key position covers payment solution development and global product strategy projects. Collaborating with cross-functional teams, your role is to ensure customer-centricity in our products.
Your focus will be on information architecture, narrative development, UX copywriting, testing, and validation.
- Lead content design for multi-disciplinary teams
- Develop digital experience strategies using research and testing to inform decisions
- Create accessible and consistent UI copy
- Demonstrate expertise in content strategy and UX writing best practices
- Produce documentation to support customer implementation of products
- Contribute to the Mastercard CX&D community
About You
- Proven ability to manage content workflows using best practices
- Ability to drive work forward, set expectations, communicate effectively, and influence stakeholders
- Excellent writing and communications skills; expert storyteller
- Strong interpersonal skills to influence strategic direction and cross-functional stakeholders
- Experience in the financial sector (ideally payments) and/or B2B2C products
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