Cloud Operations Project Manager

1 month ago


Pune, Maharashtra, India NICE Full time
Project Manager for Cloud Operations

At NICE, we're driven by a passion for innovation and a commitment to excellence. As a Project Manager for Cloud Operations, you'll play a critical role in delivering high-quality projects that meet the needs of our clients.

About the Role

This is a unique opportunity to join a dynamic team and contribute to the success of our clients. As a Project Manager, you'll be responsible for managing multiple projects simultaneously, ensuring timely delivery, and maintaining high-quality standards.

Key Responsibilities

  • Manage multiple projects in parallel, adhering to NICE's project management methodology.
  • Develop and maintain strong relationships with clients and internal stakeholders.
  • Plan, estimate, and organize project implementation, including site readiness and resource management.
  • Provide daily direction, motivation, and support to project teams.
  • Coordinate with internal teams to implement customized solutions and added-value services.
  • Identify and mitigate risks, ensuring successful project delivery and revenue recognition.
  • Act as a liaison between clients and NICE, ensuring seamless communication throughout the project.
  • Perform lessons learned and mentoring functions to support team growth and development.

Requirements

  • 2-5 years of experience in project planning and management for Cloud Operations, Telephony/CTI, or a related technical environment.
  • Strong client consulting and relationship management skills.
  • Ability to manage project budgets and utilize formal project planning applications.
  • Intimate knowledge of Cloud, telephony/CTI environments, and various client and server computer platforms.
  • Excellent analytical and problem-solving skills, with a focus on process-oriented documentation.
  • Strong communication and organizational skills, with the ability to provide timely written and oral feedback.

What We Offer

As a Project Manager for Cloud Operations, you'll enjoy a dynamic and collaborative work environment, with opportunities for growth and development. You'll have the chance to work with a talented team, delivering high-quality projects that make a real impact on our clients' businesses.

NICE-FLEX

We offer a hybrid work model, with 2 days of office work and 3 days of remote work each week. This allows for maximum flexibility and enables you to work in a way that suits your needs.



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